Privacy Policy

1. About This Policy

This Privacy Policy describes how Taqwa Foods (“we”, “us”, or “our”), located at 2200 Brock Rd, Pickering, ON L1V 2Z2, collects, uses, and safeguards the personal information you provide when you visit our website at taqwafoods.com. By using our website you agree to the terms of this policy.

Our website is informational in nature. We do not operate an online store or process payment card information through this site.

2. Information We Collect

We collect personal information only when you voluntarily provide it. This occurs in two situations:

Contact form submissions

When you submit our contact form we collect your name, email address, and any message you choose to send. This information is transmitted securely through Netlify Forms and stored temporarily so we can respond to your inquiry.

Newsletter sign-ups

If you subscribe to our weekly sales newsletter we collect your email address. This information is managed through Mailchimp, our email marketing service. You can unsubscribe at any time using the link in any newsletter email.

Cookies and browsing data

Our website may use essential cookies to function correctly and analytics cookies to help us understand how visitors use the site (for example, which pages are most popular). Analytics data is aggregated and does not identify you personally. You can disable cookies in your browser settings; doing so will not prevent you from reading our content.

3. How We Use Your Information

We use the information we collect for the following purposes only:

• To respond to your questions, comments, or inquiries submitted via our contact form.
• To send you our weekly sales and promotions newsletter, if you have opted in.
• To improve and maintain our website based on aggregated analytics data.

We will never sell, rent, or trade your personal information to any third party for their marketing purposes.

4. Third-Party Services

We rely on a small number of trusted third-party services to operate our website. Each provider has its own privacy practices:

Netlify

Our website is hosted on Netlify, which processes server logs and handles contact form submissions on our behalf. Netlify may collect IP addresses and basic request metadata as part of normal hosting operations. Please refer to Netlify's Privacy Policy for details.

Mailchimp

Newsletter subscriptions are managed through Mailchimp (Intuit Inc.). By subscribing you agree to have your email address stored and processed by Mailchimp in accordance with their Privacy Policy. You may unsubscribe at any time using the link in any email we send.

5. Data Retention

Contact form submissions are retained only as long as necessary to respond to your inquiry, after which they are deleted. Newsletter subscriber email addresses are retained until you unsubscribe. Aggregated analytics data may be retained indefinitely as it cannot be used to identify individuals.

6. Your Rights

Under Canadian privacy law (PIPEDA) you have the right to request access to, correction of, or deletion of your personal information that we hold. To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.